I am a former Photography CC plan subscriber. I signed up for the free trial and in the Adobe CC app that I download from it tells me I'm on a free trial. Howeber, in Lightroom CC when I click edit it says 'Edit Disabled while your subscription is expired'. I spent over 30 minutes in chat with your representative and he could not comprehend what I was explaining to him. He kept telling me my subscription was expired. I had to explain three times before he said he's transfer me to the technical support team, and he said I would connect instantly. However I go into queue with a 5 minute wait.